Customer enquiries, answered on time
We build software that sorts incoming enquiries, drafts the reply and makes sure none sits unanswered. A person approves replies, or lets routine ones go out on their own.
What we build
- Enquiries from email and chat gathered in one place and sorted by what they are about.
- Draft replies from your own answers, for a person to approve and send.
- The right person alerted when an enquiry needs them, and when one has waited too long.
- A running record of every customer conversation, easy to find later.
- A daily summary of what is open.
You stay in control
You decide which replies go out only after approval and which routine ones can go on their own. Anything unusual is handed to a person.
How it starts
We begin with the kind of enquiry that fills your inbox most, build it on sample data and then on your real messages, and add more once it pays off. You pay a fixed fee for each part, in stages.
Questions
Will it answer customers by itself?
Only as far as you allow. Most companies start with draft replies a person approves, and let routine ones go automatically later.
Can it use our own answers and policies?
Yes. Replies are drafted from your own material, so they sound like your company and say what you would say.
What if it does not know the answer?
It hands the enquiry to a person with what it found, rather than guessing.
How soon would we see something?
You see a first working result within weeks, on sample data first.
Twenty minutes, by phone or video, free.
Book an intro call